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• TOMPOM CARE

Shipping & Returns Policy

At TOMPOM, we aim to get your "unapologetic" gear to you as fast as possible.

1. Shipping Information

Processing Time

Delivery Timelines

All orders are processed within 1-2 business days. Orders are not shipped on Sundays or Public Holidays.

Metro Cities: 3-5 business days. Rest of India: 5-7 business days.

Shipping Charges

Tracking

We offer Free Shipping on all prepaid orders above ₹999. For orders below this, a flat shipping fee of ₹49 applies.

Once your order is dispatched, you will receive a tracking link via email and/or WhatsApp.

2. Returns & Exchange Policy

We want you to love your TOMPOM pieces. If something isn’t right, we’re here to help.

Return Window

Conditions for Return

Non-Returnable Items

You can request a return or exchange within 3 days of delivery.

The item must be unworn, unwashed, and in original condition. All original tags and packaging must be intact.

For hygiene reasons, innerwear or items bought during a "Final Clearance Sale" may not be eligible for return.

3. How to Initiate

4. Refunds

Send an email to Contact@tompom.co.in or message us on WhatsApp with your Order ID and a photo of the product.

Prepaid Orders: Refunded to original payment method within 5-7 business days after passing warehouse quality check.

Our team will approve the request within 24-48 hours. We arrange reverse pickup at no extra cost (subject to availability).

COD Orders: Provided via Store Credit/Gift Card or UPI/Bank Transfer once details are shared.

5. Damaged or Wrong Products

If you receive a damaged product or the wrong size/design, please notify us within 24 hours of delivery with an unboxing video (recommended). We will replace it immediately at no extra cost.